Island Golf Escapes Ltd
Effective Date: 31 January 2026
Last Updated: 31 January 2026
This Cancellation & Refund Policy forms an integral part of the Terms & Conditions of Island Golf Escapes Ltd (“Island Golf Escapes”, “IGE”, “we”, “us”, “our”). By making a booking through our website, you acknowledge and agree to the terms outlined below.
Island Golf Escapes Ltd is incorporated in Mauritius, and this policy is governed by the laws of Mauritius.
Island Golf Escapes Ltd offers customized golf travel packages that may include accommodation, golf rounds, transfers, and other services provided by third-party suppliers such as hotels, golf clubs, and transport providers.
As a result, cancellation and refund conditions vary depending on the suppliers included in each package. This policy explains the general principles that apply to all bookings.
All cancellation requests must:
Be submitted in writing via email to
📧 contact@islandgolfescapes.com
Clearly reference the booking number
Be made by the lead traveller or booking holder
The date on which we receive the written cancellation request will be considered the official cancellation date.
Cancellation charges are determined by:
The individual cancellation policies of hotels, golf courses, and service providers
The time remaining before travel
Any non-refundable deposits or pre-paid services
Unless otherwise stated in your booking confirmation:
|
Time Before Travel |
Cancellation Outcome |
|---|---|
|
More than 30 days |
Refund subject to supplier policies; non-refundable deposits may apply |
|
15–30 days |
Partial refund may apply |
|
14 days or less |
No refund |
|
No-show / Early departure |
No refund |
⚠️ Some golf packages, promotional offers, or special rates may be non-refundable. This will be clearly indicated at the time of booking.
Requests to modify bookings (dates, names, services) are subject to availability.
Amendments may incur additional costs imposed by suppliers.
Island Golf Escapes Ltd cannot guarantee amendments once a booking has been confirmed.
Refunds are considered only if:
The applicable supplier cancellation conditions allow for a refund
A valid cancellation request is received within the permitted timeframe
Refunds will be calculated after deducting:
Non-refundable deposits
Supplier cancellation charges
Administrative or payment processing fees (where applicable)
Approved refunds are processed within 14–21 business days
Refunds are issued using the original payment method
Processing times may vary depending on banks and payment providers
Island Golf Escapes Ltd is not responsible for delays caused by financial institutions or payment gateways.
In the event that a supplier (hotel, golf course, transport provider) cancels a service:
We will make reasonable efforts to offer a suitable alternative of comparable value, or
Issue a refund in accordance with the supplier’s refund policy
Island Golf Escapes Ltd shall not be liable for additional costs incurred by the customer beyond the refunded amount.
No refunds or compensation are guaranteed for cancellations caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Extreme weather conditions
Pandemics or health emergencies
Government travel restrictions
Airline disruptions or strikes
In such cases, refunds or credits are strictly subject to supplier policies.
We strongly recommend that all customers purchase comprehensive travel insurance covering:
Trip cancellations
Medical emergencies
Loss or damage to golf equipment
Travel delays and disruptions
Island Golf Escapes Ltd shall not be responsible for losses that could have been covered by insurance.
The following are typically non-refundable unless stated otherwise:
Promotional or discounted packages
Special event or tournament packages
Last-minute bookings
Golf tee times booked at preferential rates
Customers agree to contact Island Golf Escapes Ltd directly to resolve disputes before initiating chargebacks with banks or payment providers.
Unjustified chargebacks may result in:
Cancellation of current and future bookings
Recovery of incurred administrative and legal costs
This Cancellation & Refund Policy must be read in conjunction with:
Terms & Conditions
Privacy Policy
In the event of any inconsistency, the Terms & Conditions prevail.
Island Golf Escapes Ltd reserves the right to amend this policy at any time. Updates will be published on this page with a revised effective date.
For cancellations, refunds, or policy enquiries, please contact:
Island Golf Escapes Ltd
📧 contact@islandgolfescapes.com
📍 Mauritius
